Hola!
Reach out if you have something on your mind, I'm all ears! :)
Reach out if you have something on your mind, I'm all ears! :)
Welcome to my shop! I’m so glad you stopped by. My mission is to empower others to create a balanced, joyful life by sharing inspiration and resources through my blog and curated products.
In my shop, you’ll find a range of authentic AAA-grade crystals and stones—high-quality, beautiful, and unique pieces sourced to support your journey toward wellness and mindfulness. I also offer digital products designed to guide and uplift, empowering you to achieve personal and financial growth.
If you have any questions or comments, please don’t hesitate to reach out. We’re here to help! Contact us via email at admin@jennyarzola.com.
Be sure to follow me on Instagram for the latest updates and inspiration.
At our shop, we’re dedicated to getting your items and digital products to you as smoothly as possible. During checkout, you’ll see an estimated arrival date for physical items, along with multiple shipping options, including expedited shipping, to ensure your purchases arrive at a time that works best for you. Some items may require additional processing time, which will be reflected in the estimated arrival date at checkout.
Digital products are delivered instantly upon purchase, so you can start enjoying them right away! Please note that all digital product sales are final due to the nature of these items.
We understand how important it is for you to know the status of your order. Once your order is ready to ship, you will receive a shipment confirmation email with all the necessary details. This email will include your unique tracking number and a link to the carrier's website, where you can easily track the progress of your package. Most of our orders are shipped within 1-2 business days of the order being placed. If you have any questions or concerns about your order, please don't hesitate to contact us.
We value your time and understand that you're looking forward to receiving your items. That's why we process and ship all orders during regular business days, Monday through Friday, with the exception of federal holidays in the United States. We strive to ship your orders as soon as possible, but please note that based on the shipping method you select at checkout, if your order is placed after our cut-off time, it will be processed on the following business day. We appreciate your patience and look forward to getting your items to you as soon as we can.
We want you to be completely satisfied with your purchase. For physical items, we offer a 15-day return policy, allowing you to request a return within 15 days of receiving your item. To be eligible, items must be in the same condition as received—unworn or unused, with tags and in original packaging. Please keep your receipt or proof of purchase.
To start the return process, contact us at admin@jennyarzola.com, and we’ll provide you with the return address and instructions. Items sent back without a return request will not be accepted.
We also offer exchanges for a different product or size within the 15-day return period, as long as the item is in the same condition as received.
If your return is accepted, we’ll send you a return shipping label and instructions. We’ll process your refund or exchange as soon as we receive the item.
Please note that all digital product sales are final due to the nature of these items.
If you have any questions or concerns about returns or exchanges, feel free to reach out at admin@jennyarzola.com.
We take great care in packaging and shipping your crystals to ensure they arrive in perfect condition. However, in the unlikely event that your item arrives defective, damaged, or if you received the wrong item, please contact us immediately upon receipt of your order.
Please take a moment to inspect your order when it arrives and let us know of any issues as soon as possible, so that we can evaluate the problem and take the necessary steps to make it right. You can contact us at admin@jennyarzola.com with your order number and a description of the issue, along with any relevant photos that can help us understand the problem.
We will do our best to resolve any issues as quickly as possible and make sure that you're completely satisfied with your purchase. We apologize for any inconvenience and appreciate your understanding.
We want you to be completely satisfied with your purchase, but please note that certain types of items are not eligible for return. These include any and all digital products.
We apologize for any inconvenience and appreciate your understanding of our return policy. We are always here to help you with any questions or concerns you may have.
We understand that sometimes you may want to exchange your purchase for a different item. To ensure that you receive your desired item as quickly as possible, we suggest that you follow this process:
Request a return for the original item by contacting us at admin@jennyarzola.com within 15 days of receiving your order, following our return policy guidelines.
Once your return is accepted, make a separate purchase for the new item on our website.
Please note that the 15-day return policy and non-returnable items guidelines still apply for exchanges. We apologize for any inconvenience and will be happy to assist you with any questions or concerns you may have.
Once we receive the item and process your refund, the refund will be credited back to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refund to appear on your account.
If you have any questions or concerns about your refund, please don't hesitate to contact us at admin@jennyarzola.com. We are always here to help.
